About Us

At Brooks Hearing & Speech Clinic, we believe that better hearing leads to a better life. We focus on diagnosing and finding solutions for hearing using state-of-the-art equipment and advanced technology. We are a community-oriented practice dedicated to improving lives through exceptional hearing care.


Position Summary

We are seeking a compassionate and organized Patient Care Coordinator to join our team in Sulphur Springs, with occasional travel to other clinics as needed. This role involves greeting patients, answering phones, scheduling appointments, and maintaining patient records. Excellent customer service skills and the ability to address patient needs are essential.


Key Responsibilities:

  • Greet and assist patients, ensuring a welcoming office environment
  • Answer incoming calls and guide patients to appropriate services
  • Schedule appointments and manage patient tracking and follow-ups
  • Handle patient intake forms, insurance information, and HIPAA compliance
  • Collect and record payments, and complete bank deposits
  • Assist with minor hearing aid repairs and cleaning (as allowed by state law)
  • Prepare marketing materials and maintain office supplies
  • Support telemarketing and patient retention efforts



  • High school diploma required; Associate’s degree preferred or equivalent experience
  • Excellent interpersonal and problem-solving skills
  • Strong organizational abilities and attention to detail
  • Ability to handle interruptions and prioritize tasks effectively
  • Willingness to travel to other clinic locations as needed


Physical Demands:

  • Frequent sitting, using hands, and reaching
  • Occasional lifting of up to 20 pounds
  • Standing and walking throughout the day
  • Moderate noise environment from phones and office machines


How to Apply

If you are passionate about patient care and have the skills to excel in this role, we want to hear from you! Please submit your resume and cover letter to [email protected] with the subject line “Patient Care Coordinator Application.”

Join our team at Brooks Hearing & Speech Clinic and help us improve lives through better hearing!